April 28, 2025 – MTN Group, a prominent telecommunications operator in emerging markets, confirmed on Monday it has sustained a cybersecurity incident. While the company stated its platforms remain fully operational, an ongoing investigation suggests the data of approximately 5,700 customers of its Ghanaian subsidiary may have been compromised.
MTN Ghana, described as the market leader in the nation's mobile telecommunications sector, is working with external cybersecurity specialists to conduct a forensic analysis. The primary goal is to determine the full scope and impact of the breach on its systems, adhering to established security protocols. The investigation is actively progressing, with MTN allocating necessary resources to address the situation.
The company emphasized that maintaining the confidentiality, integrity, and availability of its systems is fundamental to its operations. MTN plans to directly contact the customers identified as potentially affected by this incident.
In its statement, MTN advised all customers to exercise vigilance and adhere to standard security practices. Recommendations include placing fraud alerts with credit bureaus, keeping mobile applications and devices updated, utilizing strong, unique passwords changed regularly, and being wary of unsolicited messages or suspicious links. Customers were also reminded not to disclose sensitive information like PINs or One-Time Passwords (OTPs) via phone, text, or email and to enable multi-factor authentication when possible.
MTN Group operates across various markets with a stated vision to "lead the delivery of a bold new digital world". Its Ghanaian entity, Scancom PLC, is listed on the Ghana Stock Exchange and is pursuing its "Ambition 2025" strategy focused on digital solutions.
The company reiterated its commitment to data privacy and safeguarding system integrity. Further updates are expected as the investigation continues. Customers seeking information can contact MTN Ghana's support team.
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